FAQ

1. What makes NordicWool socks different from other brands?
Our socks are crafted with premium wool, designed specifically for cold weather to keep your feet warm, comfortable, and stylish. The Scandinavian-inspired designs add a unique touch, combining functionality with fashion. We also focus on sustainable and ethically sourced materials.

2. How do I find the right size for my socks?
We offer a size chart based on EU and UK shoe sizes to help you choose the perfect fit. If you're between sizes, we recommend opting for the larger size for maximum comfort.

3. How should I care for my NordicWool socks?
To keep your socks in the best condition, we recommend washing them at or below 30°C (80°F) and avoiding fabric softeners or bleach. Do not tumble dry or iron. For longevity, hand wash is preferred.

4. Can I return or exchange my socks?
Yes! If you're not satisfied with your purchase, we offer a full refund or exchange within 30 days, as long as the socks are unused and in their original packaging. Simply contact us with your order details.

5. How long will it take to receive my order?
Our standard delivery time is 5 to 7 business days, but it may vary depending on your location. We also offer expedited shipping options if you need your socks sooner.

6. Is my order shipped internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location. Check our shipping policy for more details.

7. What if my socks are damaged or defective?
We take quality seriously, but if you receive a defective or damaged product, please contact us within 7 days of receiving your order. We'll happily replace it or issue a refund.

8. Are your socks sustainable?
Yes, sustainability is important to us. We use ethically sourced materials and are committed to minimizing our environmental impact. Our wool is responsibly sourced, and we prioritize eco-friendly packaging.

9. Do you offer gift cards?
Currently, we do not offer gift cards, but we are working on adding this feature soon. Stay tuned for updates!

10. Can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number to follow your package’s journey. If you have trouble tracking, don’t hesitate to contact our support team.

11. How can I contact customer service?
You can reach our customer service team at Account@nordicwool.co.uk. We’re happy to assist you with any questions or concerns you may have.